Contact Astech | Get in Touch for CRM & ERP Solutions

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+27 82 854 4495

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info@as-tech.co.za

FAQ’S

Frequently Asked Questions

What is Sage CRM, and how can it benefit my business?

Sage CRM is a customer relationship management solution designed to help businesses manage sales, marketing, and customer service operations. It centralises customer data, enhances team collaboration, and provides insights to improve customer relationships. By implementing Sage CRM, businesses can streamline customer interactions, increase efficiency, and drive revenue growth.

What’s the difference between Sage 300 and Sage CRM?

Sage 300 primarily focuses on financial and operational management, making it an ideal ERP solution for businesses managing accounting, inventory, and supply chains. Sage CRM, on the other hand, is a customer relationship management tool focused on sales, marketing, and customer service. Together, they provide a comprehensive solution for businesses looking to optimise both operations and customer relationships.

Can Astech customise Sage CRM and Sage 300 for my specific business needs?

At Astech, we specialise in customising Sage CRM and Sage 300 to meet the unique needs of your business. Our team can tailor features, reports, and integrations to ensure these solutions align seamlessly with your goals and workflows.

What kind of support does Astech provide for Sage CRM and Sage 300?

We offer comprehensive support packages that include system installation, implementation, maintenance, and troubleshooting. Our dedicated support team is available to ensure your software operates smoothly and continues to meet your needs as your business grows.

Do you provide training for Sage CRM and Sage 300?

Yes, we offer comprehensive training programs for Sage CRM and Sage 300. Our training services are designed to ensure your team is confident and skilled in using these systems to their full potential. We provide flexible training formats, including remote sessions and on-site training, to accommodate your specific needs.

How secure is my data when using Sage CRM and Sage 300?

Both Sage CRM and Sage 300 are equipped with robust security features, including user permissions, data encryption, and secure login protocols. Astech also provides additional guidance on best practices for data security to ensure that your sensitive information remains well protected.

What is Salesforce implementation, and do you provide it?

Salesforce implementation involves setting up and customising the Salesforce CRM platform to align with your business processes. While we do not resell Salesforce, Astech offers comprehensive support, customisation, and implementation services to help you maximise the value of Salesforce for your business.

Can Astech assist with nCino implementation and support?

Yes, we specialise in the configuration, implementation, and support of the nCino platform. nCino is a cloud-based solution designed for financial institutions, streamlining loan origination, customer onboarding, and account management.

Do you provide consulting services to determine the right solutions for my business?

Absolutely! Our consulting services are designed to understand your unique business requirements. We conduct a thorough business requirements analysis to identify your pain points, goals, and opportunities. This enables us to recommend solutions tailored specifically to your operational and growth needs.

How can I get in touch with Astech for support or a consultation?

You can reach out to us via our contact page on the website or by calling us directly. Our team is available to answer your questions, provide support, and discuss how we can assist your business in achieving its objectives.

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Frequently Asked Questions

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